IVR, Interactive Voice Response, is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient. When you first call a company, you will usually hear the welcoming prompt with a voice menu – and that’s IVR. The IVR system accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email, and other contact methods. We can use IVR to answer incoming calls and guide callers. It’s a vital VoIP feature to increases work efficiency and saves time and money for the business. Subscribe Yeastar now and get more VoIP features update then.