Fanvil IP Phone FAQ

• What’s the meaning of the phones icons shown in desktop?

  In order to help users to check phone system status, and some application modes; phones might show some icons to indicate the status.

  
• How to show SIP line extension number on the desktop, or customize the displayed contents?

  The phones might show the default SIP line’s extension number in desktop; customer might also show other strings in desktop instead of local extension number.
  Configuration:
  1.Login to phone’s web – phone settings – features – enable default line. It is enabled as default.
  2.If it were disabled, web – phone settings – advanced, then the greeting words would be displayed.
• How to create and import customized music ring?

  Fanvil phones allow users to customize their ring for phones to distinguish incoming calls. So they need to create ring file(s) first, and then import them via phone’s web page.
  Operation steps:
  1.Install coolEdit software in PC;
  2.Run coolEdit;
  3.Press file to open some music file, .mp3, .wav etc; also edit the file format to sample rate-8000/16000/resolution-16-bit;
• How to analyze and detect X2/X3S/X4 phones in LAN with network storm?

  due to some incorrect LAN maintenance or usage, there would be huge network data sent in LAN network, like broadcast storm. Network loop leads to the huge data sent repeatedly. X2/X3S/X4 have limited system resource to handle these data. So we must inform LAN administrator or some technician to eliminate them. But first, we need to know the phones are worked in some abnormal environment. In order to indicate that, these phones provide some icon to let users see there were network storm.
  
  With the icon shown, it means phone is suffering too much network data in a short time. , there are 3 levels to indicate the level of network data quantity .Please check if there were some device sending too much broadcast data into LAN, or if someone plug LAN cable into switch to make it looped.

  Only X2/X3S/X4 would indicate it, while X5S/X6/C400/C600 would not show it.
• How to make P2P calls by IP number?

  Fanvil phones allow users to input IPv4 address as dialed number to make P2P calls, which does not need SIP PBX/server Proxied.
  Operation steps:
  1.Set up phones with IP direct calls mode accepted;
  2.Check web-phone settings – features -Allow IP Calls is selected;
  3.Dialing IP address directly, use * to replace., i.e., 192*168*1*100;
• How to enable/disable direct IP calls for phones?

  • To some users, they would like to make a small SIP call system with only SIP phones, no SIP PBX nor SIP server. They can active and use IP direct calls with Fanvil phones. But there is also some risk. If some users enable IP direct calls, but they use PBX for call services, the phones might receive unknown calls which are not from PBX, but invalid request devices. So they need to disable IP direct calls.
    Operation steps:
    1.Login web-function key-soft key.
    2.To X2/X3S/X4, Access to line-basic settings-SIP Invite restrict-select it, phones would not receive IP direct calls. Unselect it, phones might ring for IP direct calls. To X5S/X6, access to line-global settings-Enable Strict UA Match-select it, phones would not receive IP direct calls.
    
    
• How to make customized soft function keys for phones?

  Soft keys in the Fanvil phones can not only be used as normal keys, but also be customized with more functions.
  Operation steps:
  1.Login web-function key-soft key-soft function key settings.
  2.Set up some DSS key that you want to assign.
  3.After applying, there would be the DSS key in unselect soft keys(DSS key1) . Put it to select soft keys. Then you can use it.
• How to make DND function unavailable for phones?

  DND might help users to reject all the incoming calls directly. But some time, with misuse mode, users could not receive calls by DND. So we might make DND function unavailable from screen menu.
  Operation steps:
  1.Login web-function key-soft key.
  2.Remove DND key from desktop.
  3.There would be no DND function in desktop to operate directly.
  Product type:
  X2/X3S/X4/X5S/X6/X210/X7C/X7
• How to customize phones’ soft key?

  Users can customize soft keys of the phones in different phone interfaces, which might help users use phone more flexibly.
  Operation steps:
  1.Access to web-function key-soft key.
  2.As default, there would be 4 soft keys defined and displayed in one interface. If you want more soft keys used in some interface, you can make soft key mode with more or arrow. With more, you can set up over 4 keys, like 6 keys, first 3 keys would be some soft function keys. The fourth key would be more. Press it, the phone would switch to another 2 keys and more keys. With arrow, you can display 4 keys in one interface, and user can use left/right key to switch keys. In Disable mode, you can only use 4 keys.
  3.You might define exit key in right side or left side, based on different user’s habit.
  4.Change screen setting, you would get different interface with soft keys customization.
  5.With selected screen, you might set up keys position, you can also change soft function keys from left side to right, or move soft keys from right side to left side.

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